At Quinn & Co. Eyecare, we are passionate about eye health and helping others see the world more clearly. We are currently seeking a friendly and outgoing individual to join our team as a full-time receptionist/optical assistant. If you’re a self-motivated individual with exceptional customer service skills and a sense of style, we want to hear from you! No optical experience required as all training will be provided on the job.

Company Overview:

Quinn & Co. Eyecare is a leading optometry practice dedicated to providing comprehensive eye health services and high-quality eyewear to our valued patients. We pride ourselves on delivering personalised care and ensuring our patients have access to the latest optical technologies. Our friendly and professional team is committed to creating a positive and comfortable environment for both staff and patients.

Job Responsibilities:

• Meet and greet patients with a smile.
• Answer the phone, book appointments, tend to emails, filing and scanning and other administrative duties.
• Assist patients in selecting appropriate frames and sunglasses, considering their visual needs, prescription requirements, and personal style preferences.
• Provide professional advice and recommendations on lens options to optimise vision and enhance the overall eyewear experience.
• Conduct frame adjustments, repairs, and minor maintenance, ensuring optimal fit and comfort for patients.
• Place and track orders for lenses, frames, and other eyewear accessories, coordinating with external suppliers and maintaining inventory control.
• Collaborate effectively with the optometrists, support staff, and other team members to ensure seamless patient care and satisfaction.

Qualifications:

• Previous experience as receptionist or customer service/retail assistant ideal but not essential.
• A commitment to providing exceptional customer service and maintaining a positive and friendly demeanour.
• Outstanding interpersonal skills and the ability to communicate effectively and empathetically with patients of all ages and backgrounds.
• Strong attention to detail and organisational skills, with the ability to manage multiple tasks and prioritise effectively.
• Enjoys the challenge of working in a fast-paced environment and is able to remain calm under pressure.
• Demonstrates a growth mindset and a willingness to learn and develop new skills.
• Good computer skills including familiarity with Microsoft Word and Excel.

What’s in it for you?

Join a growing independent optometry group, which values its team members as much as its customers and encourages everyone to prioritise their health and family and maintain a healthy work/life balance. For those looking for purpose and a role that’s rewarding, you will enjoy helping us make a difference in people's lives by improving their vision and overall eye health. And if it’s career progression and a real challenge that you’re after, well, we can help with that too! Salary $45K-$55K based on experience.

Quinn & Co. Eyecare values diversity and is an equal opportunity employer. We appreciate all applications, and all candidates will be contacted and notified of the outcome of their application.